Shipping policy

At Modviox, we are committed to delivering your favorite fashion items quickly, securely, and seamlessly. We take great care in packaging and shipping all our Maxi Dresses, Midi Dresses, Mini Dresses, and Tops right to your doorstep.

🚚 Free Shipping Policy

We are pleased to offer Free Shipping on all orders!

No Minimum Purchase Required: Enjoy Free Shipping on every single order with no minimum spend threshold.
Transparent Pricing: The price you see during checkout is what you pay—no hidden shipping costs or surprise fees.

⏱️ Processing & Delivery Times

Order Processing: All orders are processed, packed, and verified within 1 to 3 business days (excluding weekends and statutory holidays). You will receive an automated email as soon as your order has been processed.
Estimated Shipping Time: Standard delivery typically takes 5 to 12 business days after shipment, depending on your shipping address.

Note: Delivery timeframes are estimated and may occasionally experience slight delays due to weather conditions, high seasonal demand, or carrier delays.

📦 Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your direct tracking number and tracking link. You can use this link to monitor the status of your shipment in real-time.

📍 Address Accuracy & Changes

Please verify that your shipping address is accurate and complete during checkout.

If you realize you have entered an incorrect address, please contact us immediately at opacpro2@gmail.com before your order is processed.
Once an order has been shipped, we are unable to change the delivery address or stop the package in transit.

📦 Damaged, Lost, or Stolen Packages

Damaged Items: If your clothing arrives damaged or defective, please contact us within 30 days of delivery with photos of the damaged item and original packaging.
Lost Packages: If your tracking status shows that your order was delivered but you have not received it, please check with household members or neighbors first, and then reach out to us for assistance.